INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Is the product picture on your website exactly the same as item that I will receive?

We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.

Will I receive the same product that I see in the picture?

We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.

How can I return an item?

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Will you restock items indicated as “out of stock?”

Even if the website showed the item as available while placing the order, we may run out of stock by the time we can process it. We'll email you to let you know that we canceled item or the order. We restock items as quickly as we can. Be sure to check the item listing for availability. 

How can I track my order?

How can I track my order?

Once we ship your order you will receive an email from us which includes a tracking number and a link to the carrier’s website (if available) where you can track your shipment. Most of our orders are shipped via UPS and USPS which do provide tracking capabilities. To be certain that you receive this information, please make sure you enter a valid email address when you place your order. If you are not receiving order status updates via email, see the possible reasons for this under the question, “How do I check the status of my order?”

If you did not receive a tracking number with your the Shipping Confirmation of your order, or you received an invalid tracking number, or for any other reason you are unable to track your order, please contact us and we will track your order for you. Please be sure to include your name, order number, and preferred method of contact on the form provided. We will respond to your request within 24 hours of your submission.

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